Frequently Asked Questions About Our Towing Services

Clear Answers for When You Need Help Fast

Whether you're stranded on the highway or just planning ahead, it’s natural to have questions about towing. At Hernandez Towing Service LLC, we keep things simple, clear, and honest — so you always know what to expect.

Below are answers to the most common questions we hear from customers in Salinas, Monterey County, Santa Cruz County, and San Benito County.

Yellow tow truck with

  • Are you really available 24/7?

    Yes — 24 hours a day, 7 days a week, including holidays. We always have someone on-call and ready to dispatch a truck to your location.

  • How long does it usually take for a tow truck to arrive?

    Our average response time ranges from 30 to 60 minutes, depending on your location and traffic conditions. We dispatch locally to reduce delays and will always give you a realistic ETA.

  • How much does towing cost?

    Pricing depends on factors like distance, time of day, and vehicle condition. We’re happy to provide free quotes over the phone, and we’re transparent about all charges — no hidden fees.

  • Do you offer roadside assistance or just towing?

    We provide full roadside assistance, including:


    Lockouts

    Tire changes

    Jumpstarts

    Fuel delivery


    If it can be done without a tow, we’ll do it.


  • What kind of vehicles do you tow?

    We handle small and medium-duty vehicles, including:


    Cars and SUVs

    Pickup trucks

    Small RVs

    Vans

    Light-duty equipment

    Motorcycles (on request)


    We also transport toolboxes, containers, and job site materials.


  • What areas do you cover?

    We serve all of:


    Monterey County

    Santa Cruz County

    San Benito County


    Our home base is in Salinas, but we regularly respond to calls across the region.


  • What payment methods do you accept?

    We accept:


    Cash

    Credit/debit cards

    Apple Pay


    Emailed invoices (for commercial clients or when needed)


    Let us know your preference — we’re flexible.

  • Do you offer discounts?

    Yes. We offer veteran and senior discounts upon request. Just ask during booking, and we’ll apply it to your quote.

  • Can I get a receipt or invoice?

    Absolutely. We can provide printed or emailed invoices for your records, insurance, or reimbursement needs.

  • What happens if I’m in an accident?

    Stay safe, call 911 if needed, and then call us. We’ll coordinate recovery, help clear the scene, and make sure your vehicle is moved safely. 

Still Have Questions?

We’re happy to answer anything else over the phone. Every situation is different, and our goal is to give you honest, helpful information from the start.

Red car being towed, wheel secured with black strap on a yellow ramp.

Can’t find what you’re looking for? Simply call our friendly staff on (831) 706-8631.